POLLO RANCH – GDPR COMPLIANT PRIVACY POLICY
Effective Date: 20 July 2026
Last Updated: 20 July 2026

IMPORTANT: BEFORE YOU PUBLISH
Item Status
Email address ✅ polloranch8@gmail.com
Phone number ✅ 01274 305090
Postal address ✅ 8 Mannville Terrace, Bradford, BD7 1BA
Marketing platform ⚠️ Replace [Insert Marketing Platform Name] with your actual platform (e.g., Mailchimp, Klaviyo, Brevo)
Payment processor ⚠️ Confirm your payment processor and replace [Insert Payment Processor Name] if different from Stripe/Square
Live URL ✅ https://polloranch.com
Effective Date ✅ 20 July 2026
PRIVACY POLICY
Effective Date: 20 July 2026
Last Updated: 20 July 2026

Pollo Ranch (“we”, “our”, “us”) is a halal takeaway restaurant based at 8 Mannville Terrace, Bradford, BD7 1BA, United Kingdom. We are the data controller for the personal data described below.

For any privacy-related questions, please contact us at:

Email: polloranch8@gmail.com

Phone: 01274 305090

Post: Pollo Ranch, 8 Mannville Terrace, Bradford, BD7 1BA, United Kingdom

  1. WHAT PERSONAL DATA WE COLLECT
    We collect personal data to process your orders, improve our service, and send you marketing communications if you have given us permission to do so.

Data Type Examples How We Collect It
Identity Data Name, username When you place an order, create an account, or sign up for marketing
Contact Data Email address, phone number, delivery address When you place an order, fill out a form, or sign up for marketing
Transaction Data Order history, purchase amounts, payment method When you place an order through our website or in-store
Technical Data IP address, device information, browser type Automatically when you visit our website
Marketing Preferences Opt-in/opt-out status, marketing preferences When you sign up for marketing or update your preferences
Payment Data Payment method, transaction ID (we do not store full card details) When you place an order – processed securely by our payment processor
We do not knowingly collect data from children under 13.

  1. HOW WE USE YOUR PERSONAL DATA
    We use your personal data for the following purposes:

Purpose Lawful Basis UK GDPR Article
Process and deliver your orders Contract Art 6(1)(b)
Respond to your enquiries Legitimate interests Art 6(1)(f)
Send you marketing communications (with your consent) Consent Art 6(1)(a)
Improve our website and services (analytics) Legitimate interests Art 6(1)(f)
Maintain business and tax records Legal obligation Art 6(1)(c)
Marketing Communications:

We only send marketing emails, SMS, or postal offers if you have given us your explicit consent to do so. This includes:

Special offers and discounts

New menu items

Seasonal promotions (Ramadan, Eid, etc.)

Loyalty programme updates

You may withdraw your consent at any time by:

Clicking the “unsubscribe” link in any marketing email

Contacting us at polloranch8@gmail.com

Calling us on 01274 305090

We do not share your personal data with third parties for their own marketing purposes. We do not sell your personal data.

  1. WHO WE SHARE YOUR DATA WITH
    We share your personal data only with trusted service providers who process data on our behalf:

Service Provider Purpose Data Shared
Payment Processor ([Insert Processor Name]) Secure card payment processing Transaction ID, payment method (PCI-DSS compliant)
Email Marketing Platform ([Insert Platform Name]) Sending marketing emails Email address, name, marketing preferences
Website Hosting Provider Running our website Technical data, IP addresses
Ordering Platform (if applicable) Processing online orders Name, address, order details
Google Analytics Website analytics (IP anonymisation enabled) Technical data, aggregated statistics
All our service providers are contractually obliged to protect your personal data and comply with UK GDPR. We do not sell your personal data to any third party.

  1. COOKIES AND ANALYTICS
    Our website uses essential cookies for functionality and Google Analytics for aggregated statistics. Google Analytics may transfer truncated IP addresses to Google servers. Google acts as our processor under UK GDPR. You can decline non-essential cookies via our cookie banner or your browser settings.
  2. INTERNATIONAL DATA TRANSFERS
    Some of our service providers may be located outside the UK or the European Economic Area (EEA). When this happens, we ensure appropriate safeguards are in place, such as:

UK adequacy regulations (where available)

Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO)

The UK International Data Transfer Addendum

  1. HOW LONG WE KEEP YOUR DATA
    We keep your personal data only for as long as necessary for the purposes we collected it.

Data Type Retention Period
Order and payment records 6 years (required by UK tax law)
Contact form enquiries 2 years (longer if required for a dispute)
Marketing list (with consent) Until you unsubscribe, or after 3 years of inactivity
Google Analytics data 26 months (default GA4 setting)
After these periods, we securely delete or anonymise your data.

  1. YOUR RIGHTS UNDER UK GDPR
    Under UK data protection law, you have the following rights:

Right What It Means
Right to access You can request a copy of the personal data we hold about you
Right to rectification You can ask us to correct inaccurate or incomplete data
Right to erasure You can ask us to delete your personal data (“right to be forgotten”)
Right to restrict processing You can ask us to limit how we use your data
Right to data portability You can request your data in a structured, machine-readable format
Right to object You can object to processing based on legitimate interests or direct marketing
Right to withdraw consent You can withdraw your consent for marketing at any time
To exercise any of these rights, contact us at:

Email: polloranch8@gmail.com

Phone: 01274 305090

Post: Pollo Ranch, 8 Mannville Terrace, Bradford, BD7 1BA, United Kingdom

We may ask for proof of identity before acting on your request. We will respond within 30 days.

  1. HOW WE KEEP YOUR DATA SECURE
    We take data security seriously and have implemented appropriate technical and organisational measures to protect your personal data, including:

HTTPS/TLS encryption on our website

Secure payment processing (PCI-DSS compliant)

Access controls and password protection

Regular security reviews

While we strive to protect your data, no method of transmission over the internet is 100% secure.

  1. YOUR RIGHT TO COMPLAIN
    If you have concerns about how we handle your personal data, you have the right to complain to the UK Information Commissioner’s Office (ICO):

Website: ico.org.uk

Phone: 0303 123 1113

Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would appreciate the opportunity to address your concerns before you contact the ICO. Please contact us first at polloranch8@gmail.com.

  1. CHANGES TO THIS PRIVACY POLICY
    We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.
  2. CONTACT US
    If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Email: polloranch8@gmail.com

Phone: 01274 305090

Post: Pollo Ranch, 8 Mannville Terrace, Bradford, BD7 1BA, United Kingdom

Website: https://polloranch.com